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PROFESSIONAL EXPERIENCE
08/10 to 12/11 - Quality Assurance Specialist
Southwest Florida Water Management District
• Provides support to the Senior Program Manager, Regulation Project Manager and Resource Regulation Division staff and outside users on administrative procedures and functions.
• Assists in the development, testing, implementation, evaluation of system releases.
• Reviews system and confers with management and users to identify and document problems and improvements.
• Prepares manuals, user documentation and training materials on system and business requirements using Microsoft Word and PowerPoint, Paint, Adode Acrobat Professional, and FullShot.
• Trains staff on new business procedures, processes, system releases and equipment/hardware via on-site, phone conference and/or video workshops.
• Provides technical assistance and support to internal staff and external customers on system functionality.
• Tracks, collects and analyzes data on the system using Microsoft Excel and database queries to ensure consistency, quality, acceptability and timeliness.
07/08 to 08/10 - Administrative Supervisor
Southwest Florida Water Management District
• Manages, selects, trains and evaluates the performance of section staff in time-sensitive tasks, records management; administrative functions, data storage, and database maintenance.
• Organizes and coordinates administrative support, establishing priorities, developing schedules and assigning daily work to ensure all Florida Statues and administrative deadlines are met.
• Coaches and counsels group leaders and other section staff, tracks staff's time and attendance, coordinates leave, develops performance appraisals and participates in disciplinary procedures.
• Provides executive-level administrative and technical support to the Director and department managers.
• Assists Director and department managers as liaison with Human Resources, Information Resources, Finance, Operations, General Services and other departments for interpretation/application of guidelines, procedures, work orders, etc.
• Prepares sensitive and/or confidential correspondence and handles personnel and confidential matters for the department.
• Schedules or supervises the scheduling of internal and external meetings using Microsoft Office Outlook and coordinates related tasks, including meeting location, site preparation, equipment and supplies, etc.
• Develops and/or coordinates development of internal departmental procedures, monitors their effectiveness and develops enhancements as needed.
• Coordinates preparation of the Department's annual budget and assists in managing the budget throughout the fiscal year.
• Reviews submitted bids or proposals, verifies funding availability and recommends selection of equipment, consultant or contractor proposal.
• Uses financial systems to order supplies, create purchase orders and requisitions, research special items, track consulting services, approve fee refunds and credit card transactions, generate receivers, perform budget transfers, approve travel/training authorizations, submit quarterly fiscal year balance forward projections, renew professional licenses and memberships, create reconciliation reports and other duties as needed.
03/04 to 07/08 - Senior Regulation Processing Specialist
Southwest Florida Water Management District
• Acts as team leader and back-up administrative supervisor to ensure quality assurance, accuracy, completeness and timeliness of workflow within the administrative section.
• Assists with interviews and filling positions.
• Trains staff and provides guidance in correspondence production using Microsoft Word and Lotus Notes, mail functions, data entry into Microsoft Excel spreadsheets and system databases, vault services, customer service activities, records management activities, room reservations, reception duties and administrative support for the Director and department managers.
• Manages multiple priorities within a deadline-driven environment working with internal and external customers.
• Receives and performs administrative review of environmental applications in accordance with administrative procedures and Florida Statutes.
02/03 - 03/04 Senior Administrative Assistant
Southwest Florida Water Management District
• Assist with training administrative staff in correspondence production using Microsoft Word and Lotus Notes, mail functions, data entry into Microsoft Excel spreadsheets and system databases, vault services, customer service activities, records management activities, room reservations, reception duties and administrative support for the Director and department managers.
• Provides advanced administrative support and assistance to technical and professional staff.
• Works independently and as a team to complete work within defined time constraints.
• Creates, edits and proofs correspondence (letters, memos, permits and reports) created in Lotus Notes and Microsoft Office Word.
• Maintains tracking logs created in Microsoft Excel and permitting calendars via Lotus Notes.
• Uses mainframe databases to retrieve, review and input information.
07/00 - 02/03 - Administrative Assistant II
Southwest Florida Water Management District
• Oversees the mailroom functions, including receiving all incoming courier mail and processing all outgoing correspondence.
• Receives fees and prepares department receipts in the financial system database.
• Creates, edits and proofs correspondence (letters, memos, permits and reports) created in Lotus Notes and Microsoft Office Word.
• Review calendars and schedule meetings for the Director and department managers ensuring that rooms are reserved and accommodations are provided.
• Maintains office inventory and orders offices supplies.
• Enters time sheets into the mainframe database.
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